THE SURGERY EMAIL ADDRESS IS FOR PRESCRIPTION REQUESTS AND GENERAL ENQUIRIES ONLY. PLEASE DO NOT EMAIL THE SURGERY REQUESTING A CONSULTATION. THANK YOU.
If possible please try to contact us before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen.
If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
If you would like a chaperone present during your consultation please advise a member of staff as soon as possible.
Extended Hours Scheme
We are offering routine appointments under the Extended Hours Scheme every other Saturday from 09:00 – 12:00 and some evenings until 19:00.
All of these routine appointments are pre-booked only. Evening appointments will be telephone only with a GP or Clinical Practitioner.
Please contact the surgery to book one of these appointments for things such as: Diabetes Reviews, Asthma Checks, Coil Fits, Minor Surgery, Cervical Screening.
These extended hours pre-booked appointments are not for acute care. When a patient is unwell and unable to wait for normal opening hours - Please call 111 for this service (OR 999 if required in an emergency).